Return Policy

Exchanges/Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

PLEASE NOTE: This store has a strict "NO REFUND" policy.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the proof of purchase

To start a return, you can contact us at support@publicrelationsdept.com . In the subject line of the email , please include your order number and reason for return. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

 We will notify you once we’ve received and inspected your return, and let you know if the Store Credit was approved or not. If approved, you’ll be automatically issued a store credit to your email in the form of a credit voucher. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items. All sale items are "FINAL"

For any questions or concerns, please contact us at support@publicrelationsdept.com.